Service Manager - Managerial Focused

If you're an experienced manager, especially of front-line, service focused employees, who loves leading a diverse and dedicated team, we just might have an opportunity for you! We are currently looking for a passionate and resourceful Service Manager to join our quickly growing team. It is not necessary to have a background in pest control, we're more than happy to train you in our industry. If that sounds like a challenge you're willing to take head-on, we would love to hear from you!

American Pest is always on the lookout for top-talent and when we find it, we give it a home. We offer a stable career opportunity with a company that is growing daily. After recently tripling in size with more growth on the way, many doors are opening to bring in great new people that will help support such rapid expansion.

Our business thrives off hiring A-players so if this sounds like the place for you - let's talk!

American Pest is proud to offer our employees a host of outstanding benefits!

What You'll Get... We want to help our employees build not just a great career, but a great future. When you put your skills to work with American Pest, you'll have access to these great benefits!

• One of a Kind Employer:
  • A great working environment in Fulton, MD within walking distance to fantastic restaurants and shopping, as well as our second location in Manassas, VA.
  • The chance to work with a fast-growing company with many exciting changes and opportunities for a varied career experience
  • A diverse team that makes work fun and satisfying
  • Flexible working hours that allow for a comfortable work-life balance

• Health and Well-being:
  • Cigna medical, dental, & vision insurance plan options to fit your individual needs including EPO & PPO
  • Prescription drug program
  • Flexible Spending Accounts (FSA) for medical and childcare expenses
  • Health Savings Account (HSA) available with qualified plans for medical expenses
  • Free local gym membership

• Financial Security:
  • Competitive hourly compensation
  • Safe Harbor 401(k) Savings Plans (Traditional & Roth) with employer match
  • Life insurance and short-term disability insurance, 100% company paid (with options to buy up)
  • Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

• Work/Life Balance:
  • Full time, year-round employment
  • Paid training and in-depth orientation
  • A highly experienced team of professionals to work with including several PhD Entomologists, Board Certified Entomologists, and Associate Certified Entomologists
  • Paid time off including eight paid holidays including your birthday!
  • A peer-to-peer employee recognition program
  • Prizes, giveaways, and advancement opportunities

What You'll Do... As a Service Manager with American Pest, you'll support a team of 10-15 technicians in their pest management objectives with both residential and commercial accounts. You'll also oversee their day-to-day activities and professional development while ensuring the delivery of stellar customer service. Additionally, you will provide safe and effective pest management solutions to evaluate new customers' needs, maximize required performance outcomes, keep records of service activities, and submit reports to management as required.

Who You Are... So, what does it take to be a successful Service Manager with American Pest? For starters, you'll have a minimum of 1 year of experience in a management role. You'll also have...

• Experience managing front-line/customer-focused service professionals (preferred)
• Experience managing remote employees (preferred)
• A firm understanding of customer service and de-escalation
• The ability to hold team accountable daily check-ins, goal setting, performance management, etc.
• The ability to safely move about customer locations, ascend/descend stairs and ladders to service out of the way areas, and position self to conduct service under/around furniture, equipment, and tight spaces
• The ability to safely move items and equipment weighing up to 50 pounds
• The ability to work outdoors in all regular seasonal weather conditions
• Technical proficiency with computers, smart phones, PestPac (preferred), etc.
• A valid driver's license with an acceptable driving record
• The ability to read, write, speak, and comprehend English
• Good oral and written communication skills
• Solid attention to detail
• Legal eligibility to work in the U.S.
• Availability to work a flexible schedule (typical hours range between 6:00 a.m. and 6:00 p.m. with occasional exceptions)
• Availability to work some weekends
• High school degree or equivalent

Who We Are... Founded in 1925, American Pest is a fun and energetic mid-size company located in the newly-developed community of Maple Lawn, in Fulton, Maryland (Howard County). We are a great company with a modern, attractive office with access to the latest technology. Within the last four years, we've tripled in size and currently employ over 400 employees with several remote workers from Tampa, Florida to Chicago, IL! Being part of American Pest means doing your best, every single day, to effect positive change for our customers and our community.

American Pest is part of Anticimex, a global pest control organization with a mission of being the leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity as we strive to become the global leader in pest control.

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

1. Application submission
2. Complete pre-employment assessments and a phone interview
3. Schedule an interview and complete our applicant survey
4. Interview in person at one of our three office locations in Fulton MD, Richmond VA, Charlottesville VA, or Manassas VA (travel expenses covered for applicants outside our metro area)
5. Emailed offer letter, which is contingent on steps 6 and 7, tentative start date set
6. Criminal background check and drug screening
7. Reference checks
8. Official start date confirmed
9. Welcome!

We are an Equal Opportunity Employer as defined by the EEOC

EOE/M/F/Vet/Disabled

American Pest is a Drug-Free Workplace

Current Openings for Service Manager Managerial Focused Jobs at American Pest