Residential Account Representative

If you have a background in inside sales/sales support or account based customer management, American Pest has an exciting opportunity for you! The success of most businesses is based on two things: quality service and skilled sales personnel. Pest Control is no different! This position will allow you the opportunity to connect with large amounts of inbound customers to consult with them on their pest control needs, identify sales opportunities, and close & retain business.

American Pest is always on the lookout for top-talent and when we find it, we give it a home. We offer a stable career opportunity with a company that is growing daily with doors opening for professional development and advancement all the time!

American Pest is proud to offer our employees a host of outstanding benefits!

What You'll Get... We want to help our employees build not just a great career, but a great future. When you put your skills to work with American Pest, you'll have access to these great benefits!

Health and Well-being:

• Cigna medical insurance plan options to fit your individual needs including EPO & PPO
• Prescription drug program
• Dental & Vision plans
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans for medical expenses
• Free local gym membership

Financial Security:

• Competitive hourly compensation
• 401(k) Savings Plans (Traditional & Roth)
• Life insurance, 100% company paid (with options to buy up)
• Long and short-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

• Full time, year-round employment
• Paid training and in-depth orientation
• Paid time off including eight paid holidays
• A peer-to-peer employee recognition program
• Prizes, giveaways, and advancement opportunities

What You'll Do... As a Residential Account Rep for American pest, you'll focus not just on sales, but on customer service as well as you respond to high-volume inbound customer inquiries. You'll become an expert in American Pest's products, services, programs, and pricing. On the day-to-day, you'll manage all aspects of the inbound business-to-consumer journey - handling inbound leads by phone/website submissions/3rd party lead generation software, conducting a consultative needs assessment, documenting customer data in our web-based CRM, providing estimates for services, delivering electronic proposals, and collecting payment information. You'll schedule services, provide notification of service, and ensure adequate follow-up on open leads. You'll also be responsible for outbound sales activities and developing your pipeline, providing outstanding customer service all along the way.

Who You Are... So, what does it take to be successful as a Residential Account Rep at American Pest? For starters, you'll have an inner drive to make the sale and make the customer happy! You'll also have...

• A bachelor's degree in a business-related field -or- at least one year in a sales/sales support role -or- one year of account-based customer management
• A minimum 1 year working with a web-based customer database or CRM
• The ability to thrive in a fast-paced environment
• The ability to effectively manage your time, prioritizing multiple tasks, maximizing performance while remaining customer-focused
• The ability to understand customers' needs, handle objections, and close business
• The ability to learn and retain complex pest control industry knowledge through company provided online, field, and classroom training
• A strong understanding of the Microsoft Office suite
• The ability to read, write, speak, and comprehend English
• The ability to read and interpret documents such as contracts, safety regulations, operating & maintenance instructions, and procedure manuals.
• Legal eligibility to work in the U.S.

Who We Are... Founded in 1925, American Pest is a fun and energetic mid-size company located in the newly-developed community of Maple Lawn, in Fulton, Maryland (Howard County). We are a great company with a modern, attractive office with access to the latest technology. Within the last four years, we've nearly tripled in size and currently employ over 400 employees with several remote workers from Tampa, Florida to Chicago, IL! Being part of American Pest means doing your best, every single day, to effect positive change for our customer and our community.

American Pest is part of Anticimex, a global pest control organization with a mission of being the leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity as we strive to become the global leader in pest control.

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

1. Application submission
2. Complete pre-employment assessments and a phone interview
3. Schedule an interview and complete our applicant survey
4. Interview in person at one of our three office locations in Fulton MD, Springfield VA, Richmond VA, or Charlottesville VA (travel expenses covered for applicants outside our metro area)
5. Emailed offer letter, which is contingent on steps 6 and 7, tentative start date set
6. Criminal background check and drug screening
7. Reference checks
8. Official start date confirmed
9. Welcome!

Upon successful completion of training, pest technicians will receive their own company vehicle with gas card for all work-related driving. Technicians will also be scheduled routes in accordance to their location of residence to reduce drive time and be as efficient as possible. American Pest is a virtually paperless company - our technicians do not need to constantly drive to and from the office.

We are an Equal Opportunity Employer as defined by the EEOC

EOE/M/F/Vet/Disabled

American Pest is a Drug-Free Workplace

Current Openings for Residential Account Representative Jobs at American Pest