Payment Application Specialist

If you love a fast-paced, team-oriented working environment, American Pest has an exciting opportunity for you! We are currently seeking a friendly, helpful, detail-focused Collections Specialist to join our team. Obviously, making sure money is coming in is a vital part to any business but so is good customer service. As such, this is a collections role for someone looking to follow-up on past due balances in a helpful and understanding way, without harassing our customers. In short, we need the most professional, attentive, driven, and upbeat Collections Specialist we can find. Hopefully, that's you!

American Pest is always on the lookout for top-talent and when we find it, we give it a home. We offer a stable career opportunity with a company that is growing daily. In fact, we doubled in size last year and with that kind of growth many doors are opened to bring in great new people that will help support that kind of rapid expansion.

Our business thrives off hiring A-players so if this sounds like the place for you - let's talk!

American Pest is proud to offer our full-time employees a host of outstanding benefits!

What You'll Get... We want to help our employees build not just a great career, but a great future. When you put your skills to work with American Pest, you'll have access to these great benefits!

• One of a Kind Employer:
  • A great working environment in Fulton, MD within walking distance to fantastic restaurants and shopping
  • The chance to work with a fast-growing company with many exciting changes and opportunities for a varied career experience
  • A diverse team that makes work fun and satisfying
  • Flexible working hours that allow for a comfortable work-life balance
• Health and Well-being:
  • Cigna medical insurance plan options to fit your individual needs including HMO, PPO, and HSA
  • Prescription drug program
  • Dental & Vision plans
  • Flexible Spending Accounts (FSA) for medical and childcare expenses
  • Free local gym membership
• Financial Security:
  • Competitive hourly compensation
  • 401(k) Savings Plans (Traditional & Roth)
  • Life insurance, 100% company paid (with options to buy up)
  • Long and short-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
• Work/Life Balance:
  • Full time, year-round employment (semi-monthly pay day on the 7th and 22nd)
  • Paid training and in-depth orientation
  • A highly experienced team of professionals to work with
  • Paid time off including nine paid holidays
  • Recognition programs, prizes, giveaways, and advancement opportunities

What You'll Do...The Collections Specialist for American Pest works closely with the accounts receivable (AR) team and collaborates with other departments to ensure overdue balances from our commercial and residential customers are collected in a timely manner. This role includes making outbound phone calls to customers, running reports in PestPac, and tracking collection efforts. You'll also send notices of upcoming and past expiring credit cards, provide outstanding customer service regarding collections issues, and work with the AR Manager to develop ways to improve collections issues.

Who You Are... So, what does it take to be successful as a Collections Specialist at American Pest? For starters, you'll have an inner drive to deliver the best service possible and satisfy every customer! You'll also have...

• Two or more years of administrative/office experience (call center experience preferred)
• Experience using MS Windows/Office and cloud-based software
• The ability to multi-task and thrive in a fast-paced environment
• The ability to work well under pressure of deadlines
• The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused
• Strong verbal and written communication skills
• The ability to quickly learn multiple web-based software programs necessary to the essential job functions and cross-department communications
• The ability to learn and retain intermediate to advanced pest control industry knowledge through company-provided online, field, and classroom training
• Strong data entry skills and a high level of accuracy
• The ability to be a positive, professional, upbeat, team player
• Strong follow-up skills, high attention to detail, and a desire for getting things right
• The ability to concentrate for extended periods of time
• The ability to understand complex customer data and scheduling geographies
• A desire to work as part of a team and to provide backup when necessary for team members
• Concern for helping people and an aptitude for making people feel important and valued
• The ability to multi-task and prioritize competing responsibilities according to urgency and importance
• The ability to read, write, speak, and comprehend English
• Legal eligibility to work in the U.S.
• A high school diploma or equivalent

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

1. Submit application
2. Complete pre-employment assessments and a phone interview
3. Schedule an interview and complete our applicant surveys
4. Interview in person at one of our three office locations in Fulton MD, Richmond VA or Manassas VA (travel expenses covered for applicants outside our metro area)
5. Participate in second interview
6. Emailed offer letter, which is contingent on steps 6 and 7, tentative start date set
7. Criminal background check and drug screening
8. Reference checks
9. Official start date confirmed
10. Welcome!

American Pest is a fantastic company with a modern, attractive office, and access to the latest technologies. We are committed to providing a workplace of mutual respect and do not discriminate in anyway. The best people can come from anywhere and to that end, all employment is decided on merit, competence, performance, and business need. If that sounds like the kind of company where you'd like to build your future, apply today!

We are an Equal Opportunity Employer as defined by the EEOC

EOE/M/F/Vet/Disabled

American Pest is a Drug-Free Workplace

Current Openings for Payment Application Specialist Jobs at American Pest