IT Desk Support Analyst

If you love being one of the pillars of an organization's IT department, working with hardware, software, and providing support across the company, American Pest just might have an opportunity for you! We are currently looking for a dynamic IT Desk Support Analyst to join our quickly growing team. If that sounds like a challenge you're willing to take head-on, we would love to hear from you!

American Pest is always on the lookout for top-talent and when we find it, we give it a home. We offer a stable career opportunity with a company that is growing daily. After recently tripling in size with more growth on the way many doors are opening to bring in great new people that will help support such rapid expansion.

Our business thrives off hiring A-players so if this sounds like the place for you - let's talk!

American Pest is proud to offer our employees a host of outstanding benefits!

What You'll Get... We want to help our employees build not just a great career, but a great future. When you put your skills to work with American Pest, you'll have access to these great benefits!

Health and Well-being:

• Cigna medical insurance plan options to fit your individual needs including EPO & PPO
• Prescription drug program
• Dental & Vision plans
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans for medical expenses
• Free local gym membership

Financial Security:

• Competitive hourly compensation
• 401(k) Savings Plans (Traditional & Roth)
• Life insurance, 100% company paid (with options to buy up)
• Long and short-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

• Full time, year-round employment
• 30-Day paid training and in-depth orientation
• Paid time off including eight paid holidays
• A peer-to-peer employee recognition program
• Prizes, giveaways, and advancement opportunities

What You'll Do... As the IT Desk Support Analyst, you'll provide day-to-day technical support to end users across the company. You'll build, install, and maintain computer and phone systems, wireless networks, and various peripheral devices. You'll create, update, and maintain SOP's for the IT department as well as disaster recovery plans. Beyond working with existing systems, you'll also identify potential changes and system improvements and present your thoughts to senior leaders for consideration. You'll also plan, organize, direct, and coordinate all activities related to our mobile device manager (MDM) application servers, software components, mobile devices, and MDM systems. Of course, as you know, in IT there is always more, but this gives you an idea of what's in store!

Who You Are... So, what does it take to be successful as the IT Desk Support Analyst at American Pest? For starters, you'll have prior experience with Azure, Azure AD, and Office365 administration. You'll also have...

• 3-5 years of IT experience (preferred)
• A Bachelor's degree in Computer Science or IT related field (preferred)
• Prior experience with Mobile Device Manager solutions
• Proficiency in Microsoft Office, Windows, Networking, Cybersecurity, and PowerShell scripting is ideal (Certifications preferred)
• Familiarity with Android and Apple phones
• Experience with remote desktop applications and help desk software
• Experience working closely with others in a team-focused environment
• The ability to multi-task and prioritize competing responsibilities according to urgency and importance
• Well-developed organization and time management skills
• The ability to read, write, speak, and comprehend English
• Legal eligibility to work in the U.S.

Who We Are... Founded in 1925, American Pest is a fun and energetic mid-size company located in the newly-developed community of Maple Lawn, in Fulton, Maryland (Howard County). We are a great company with a modern, attractive office with access to the latest technology. Within the last four years, we've nearly tripled in size and currently employ over 400 employees with several remote workers from Tampa, Florida to Chicago, IL! Being part of American Pest means doing your best, every single day, to effect positive change for our customer and our community.

American Pest is part of Anticimex, a global pest control organization with a mission of being the leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity as we strive to become the global leader in pest control.

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

1. Application submission
2. Complete pre-employment assessments and a phone interview
3. Schedule an interview and complete our applicant survey
4. Interview in person at one of our three office locations in Fulton MD, Manassas VA, Richmond VA, or Charlottesville VA (travel expenses covered for applicants outside our metro area)
5. Emailed offer letter, which is contingent on steps 6 and 7, tentative start date set
6. Criminal background check and drug screening
7. Reference checks
8. Official start date confirmed
9. Welcome!

Upon successful completion of training, pest technicians will receive their own company vehicle with gas card for all work-related driving. Technicians will also be scheduled routes in accordance to their location of residence to reduce drive time and be as efficient as possible. American Pest is a virtually paperless company - our technicians do not need to constantly drive to and from the office.

We are an Equal Opportunity Employer as defined by the EEOC

EOE/M/F/Vet/Disabled

American Pest is a Drug-Free Workplace

Current Openings for IT Desk Support Analyst Jobs at American Pest