Call Center Director

If you're a seasoned call center leader looking for your next opportunity to help develop and lead a quickly growing team, we'd love to hear from you! American Pest is currently looking for a true "Service Leader" to take the role of Call Center Director and lead a team of both remote and in-office managers and representatives.

American Pest is always on the lookout for top-talent and when we find it, we give it a home. We offer a stable career opportunity with a company that is growing daily. In fact, we tripled in size in the last four years and with that kind of growth many doors are opened to bring in great new people that will help support that kind of rapid expansion.

Our business thrives off hiring A-players so if this sounds like the place for you - let's talk!

American Pest is proud to offer our full-time employees a host of outstanding benefits!

What You'll Get...

We want to help our employees build not just a great career, but a great future. When you put your skills to work with American Pest, you'll have access to these great benefits!

• One of a Kind Employer:
  • Work from home or, if local, from a great working environment in Fulton, MD within walking distance to fantastic restaurants and shopping
  • The chance to work with a fast-growing company with many exciting changes and opportunities for a varied career experience
  • A diverse team that makes work fun and satisfying
  • Flexible working hours that allow for a comfortable work-life balance
• Health and Well-being:
  • Cigna medical, dental, and vision insurance plan options to fit your individual needs including HMO, PPO, and HSA
  • Prescription drug program
  • Flexible Spending Accounts (FSA) for medical and childcare expenses
  • Free local gym membership
• Financial Security:
  • Competitive compensation
  • Safe Harbor 401(k) Savings Plans (Traditional & Roth) with employer match
  • Life insurance and short-term disability 100% company paid (with options to buy up)
  • Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
• Work/Life Balance:
  • Full time, year-round employment
  • Paid training and in-depth orientation
  • A highly experienced team of professionals to work with
  • Paid time off including eight paid holidays
  • Recognition programs, prizes, giveaways, and advancement opportunities

What You'll Do... As the Call Center Director at American Pest, you'll act as an inspirational servant leader to the call center members. You'll develop and maintain performance standards, measurements, and corrective devices all geared towards accomplishing call center goals and objectives. In this role, you'll also conduct initial and ongoing training of call center leadership team while holding the group accountable to departmental KPIs. As the head of the call center, you'll frequently report to leadership, examine ways to increase call quality, and overall ensure compliance with company policies.

Who You Are... So, what does it take to be successful as the Call Center Director at American Pest? For starters, you'll have a least 5 years of experience in call center leadership in a Senior Manager or Director role. You'll also have...

• Experience reading, analyzing, and interpreting business data/reports
• The ability to perform business mathematics
• The ability to write reports, business correspondence, and procedure manuals
• The ability to effectively present information and respond to questions from leaders, agents, and customers
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• The ability to lead a team using a Service Leadership methodology
• The ability to multi-task and prioritize competing responsibilities according to urgency and importance
• Well-developed organization and time management skills
• The ability to read, write, speak, and comprehend English
• Legal eligibility to work in the U.S.

Who We Are... Founded in 1925, American Pest is a fun and energetic mid-size company located in the newly-developed community of Maple Lawn, in Fulton, Maryland (Howard County). We are a great company with a modern, attractive office with access to the latest technology. Within the last two years, we've doubled in size and currently employ 350 employees with several remote workers from Tampa, Florida to Chicago, Illinois! Being part of American Pest means doing your best, every single day, to effect positive change for our customer and our community.

American Pest is part of Anticimex, a global pest control organization with a mission of being the leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity as we strive to become the global leader in pest control.

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

1. Application submission
2. Complete pre-employment assessments and a phone interview
3. Schedule an interview and complete our applicant survey
4. Interview virtually or in person at one of our three office locations in Fulton MD, Manassas VA, Richmond VA, or Charlottesville VA
5. Emailed offer letter, which is contingent on steps 6 and 7, tentative start date set
6. Criminal background check and drug screening
7. Reference checks
8. Official start date confirmed
9. Welcome!

We are an Equal Opportunity Employer as defined by the EEOC

EOE/M/F/Vet/Disabled

American Pest is a Drug-Free Workplace

Current Openings for Call Center Director Jobs at American Pest