American Pest

Account Manager/Client Liaison Jobs at American Pest

Account Manager/Client Liaison Jobs at American Pest

Sample Account Manager/Client Liaison Job Description

Account Manager/Client Liaison

The Client Liaison coordinates services for client accounts. This job requires a high level of multi-tasking abilities. The main tasks include scheduling workers, communicating with clients, updating clients and staff on a routine basis, execute protocols for new locations, and creating quotes for services for current clients. The metrics for job success are based upon a quality scorecard.

Essential Duties and Responsibilities: 

  1. Respond daily to phone and email requests from client accounts.
  2. Provide excellent level of customer service to client accounts.
  3. Schedule pest control services on a daily basis.
  4. Communicate between client agents, company supervisors and technicians in order to service client needs.
  5. Prepare action plans and coordinate equipment deliveries to needed work locations in response to pest control requests at existing client locations.
  6. Provide protocol, documentation, and certifications for new service locations. Arrange for equipment to be placed at new locations.
  7. Compile and send monthly service updates and project status reports.
  8. Create quotes for clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

High School Diploma plus 2 years of customer service experience required.  Also, a minimum of 2 years' experience working in databases and Windows-based computing is required.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals written in English.  Ability to write routine reports and correspondence in English.  Ability to speak English effectively before groups of customers or employees of organization.  

 

Equal Opportunity Employer

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